Key Services Features
Everything you need to manage your service operations.
Project
Organize, schedule, and plan your projects. Work with agile Kanban boards or traditional Gantt charts. Track tasks, sub-tasks, and collaborate with customers directly via the portal.
Business Solution
- Eliminates project blind spots with real-time profitability tracking.
- Replaces tools like Jira or Asana while connecting directly to Sales.
- Improves client transparency via custom read-only customer portals.
Timesheets
Track time effortlessly from any device. Employees can use a built-in timer, grid view, or mobile app to log hours against specific projects and tasks.
Business Solution
- Ensures zero unbilled hours by linking time directly to customer invoices.
- Mobile app allows tracking time while offline or on-the-go.
- Automatic reminders ensure employees submit timesheets by Friday.
Field Service
Equip your mobile workforce. Schedule on-site interventions using map views. Technicians can log time, consume spare parts, and capture customer signatures directly on their mobile device.
Business Solution
- Invoices are generated the moment the technician gets a signature.
- Optimizes technician driving routes natively using Google Maps.
- Tracks inventory from the back of the technician's van automatically.
Helpdesk
Deliver exceptional customer support. Transform emails, live chat, or web forms into tickets automatically. Enforce SLAs, use canned responses, and manage refunds or field interventions.
Business Solution
- Reduces ticket volume with an integrated self-service knowledge base.
- Guarantees response times via automated Service Level Agreement policies.
- Triggers RMA (returns) or repair orders directly from a support ticket.
Planning
Organize your workforce shifts effortlessly. Assign tasks and shifts visually on a timeline, taking into account employee roles, working hours, and approved time off.
Business Solution
- Prevents double-booking and scheduling conflicts visually.
- Employees receive shift notifications and can unassign/swap shifts natively.
- Automates shift templates for recurring schedules, saving managers hours.