Transform your contact center with AI-powered voice, digital channels, Copilot agent assistance, and real-time workforce management — all in Microsoft Cloud.
FastTrack-aligned deployment methodology for faster time-to-value and maximum adoption.
Microsoft Copilot embedded throughout — intelligent suggestions, automation, and insights.
Azure-hosted with 99.9% SLA, automatic updates, and global data residency options.
Built-in functionality that delivers immediate value from day one of your go-live.
Azure-powered cloud telephony with IVR, skills-based routing, and voicemail transcription.
WhatsApp, Facebook Messenger, webchat, SMS, and email — all in one unified queue.
Real-time suggested responses, knowledge article surfacing, and sentiment coaching for agents.
Copilot Studio-powered bots that handle Tier 1 queries 24/7 across all channels.
Agent scheduling, real-time adherence tracking, and capacity forecasting.
AI-powered call/chat analysis, compliance monitoring, and agent scorecards.
Measurable outcomes our clients achieve after implementing Dynamics 365 Contact Center.
Virtual agents handle majority of standard queries without human agents.
AI efficiency and optimal staffing reduces overall contact center costs.
Copilot reduces stress by automating repetitive tasks and providing instant answers.
Faster resolution and personalized service drives exceptional NPS scores.
Native and custom integrations with hundreds of business applications.
Carrier integration for voice
API integration
Custom bot flows
Real-time supervisor dashboards
Full customer context for agents
Agent internal collaboration
Microsoft Dynamics 365 Contact Center licensing starts from competitive per-user pricing. NurtureSpark helps you optimize your license mix to balance cost and capability.
See how organizations like yours achieved transformation with NurtureSpark and Dynamics 365 Contact Center.
Deployed Contact Center with AI virtual agents and Copilot assistance for 200-agent operation. Automated 65% of Tier 1 queries and reduced costs by 30%.
Join 200+ companies who've transformed with NurtureSpark's Dynamics 365 expertise. Book a free demo and see Dynamics 365 Contact Center configured for your specific industry.